Shop Policy:

1. Quality Assurance:

• We take pride in the craftsmanship of our products, and each item is carefully inspected before shipping to ensure it meets our quality standards.

2. No Refunds:

• Due to the handmade nature of our products, we do not offer refunds.

3. No Returns or Exchanges:

• We do not accept returns or exchanges unless the item is damaged or broken upon arrival. In the unfortunate event that this occurs, please contact us within 7 calendar days of receiving your order with clear photos of the damaged item, and we will gladly assist you.

4. Damaged Items:

• If your item arrives damaged or broken, please contact us promptly. We may request additional information, we will offer a replacement or issue a refund for the damaged item, including any associated shipping costs.

5. Custom Orders:

• Custom orders are final and non-refundable unless they arrive damaged. Please review all details and specifications before confirming your custom order.

6. Communication:

• If you have any concerns or questions about your order, please don't hesitate to contact us at cocovjewelry@gmail.com We are here to assist you and want to ensure your satisfaction with our products.